1. What is the estimated delivery time for my order?
   Our estimated delivery time is 5-8 days, which includes 1-2 business days for order processing and 4-5 business days for transit. Please note that actual delivery times may vary depending on local factors.
2. How can I contact customer support if I have questions about my order?
   You can reach our customer support team by emailing us at support@powerplayco.uk. We’re here to assist you with any inquiries you may have.
3. Is there a minimum order requirement for free shipping?
   Answer: No, we offer free shipping on all orders, regardless of the purchase amount. Enjoy the convenience of free doorstep delivery!
4. Can I cancel my order after the 24-hour cancellation window?
   Yes, you can still return your order within 14 days of delivery for a refund, as per our return policy. Please ensure that the item is unused and in its original packaging.
5. What payment methods do you accept?
   We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, UnionPay, and more, through our secure payment gateway, Stripe.
6. How long does it take to receive a refund after returning an item?
   Refunds are typically processed within 4-5 business days after we receive and inspect the returned item. However, the timing may vary depending on your bank’s processing times.
7. Can I track the status of my order?
   Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
8. Do you offer expedited shipping options?
   Currently, we only offer standard shipping with an estimated delivery time of 5-7 days. We’re working on providing expedited shipping options in the future.
9. What should I do if I receive a damaged or defective item?
   Please contact our support team at support@powerplayco.uk with details and photos of the damaged or defective item, and we’ll assist you with a replacement or refund.
10. Are there any restocking fees for returns?
    No, we don’t charge any restocking fees for returns. Your satisfaction is our priority, and we want to make the return process as hassle-free as possible.
11. Can I return an item if I’ve used it?
    To be eligible for a return, the item must be unused and in its original packaging. Please refer to our return policy for more details.
12. How can I check the status of my refund?
    Once your return is processed, we will notify you via email regarding the approval and status of your refund. You can also contact our support team for assistance.
13. Are there any restrictions on the items eligible for return?
    Generally, most items are eligible for return within 14 days of delivery, provided they are unused and in their original condition. However, certain products may have specific return restrictions. Please refer to our return policy for more information.
14. Can I modify my order after it has been placed?
    Unfortunately, we’re unable to modify orders once they have been placed. However, you may cancel your order within 24 hours of placement and then create a new order with the desired modifications.